Shipping & Return Policy

At SOSA MARTIN, we are committed to delivering premium-quality men’s essentials, including T-shirts, boxers, and tanks, while ensuring a seamless shopping experience for our customers. Please review our Shipping & Returns Policy for important details regarding your order.

Shipping Policy

  • Order Processing: Orders are processed within 1–2 business days and shipped via reliable courier services.
  • Delivery Time: Estimated delivery times vary based on location and will be provided at checkout.
  • Shipping Fees: Free shipping is available on qualifying orders, with rates displayed at checkout for all other purchases.
  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email to monitor your package’s progress.

Return Policy

We take pride in our craftsmanship and want you to love every purchase. If you receive a defective, damaged, or incorrect item, we will gladly facilitate an exchange or return. To ensure a smooth process, please inspect your order upon delivery and notify us immediately of any issues.

  • Return Window: You may return eligible items within 14 days of delivery.
  • Item Condition: Products must be unused, unwashed, and in their original packaging with tags attached.
  • Hygiene Policy: Due to hygiene standards, opened or worn underwear (boxers) cannot be returned.
  • How to Initiate a Return: Email return@sosamartin.com with your order number, receipt, and reason for return. We will provide further instructions.
  • Refund Processing: Once we receive and inspect the returned item, refunds will be issued within 5–7 business days to the original payment method.

Exchange Policy

We understand that sizing and preferences may change, and we are happy to assist with exchanges.

  • Eligibility: Items must be unworn, unwashed, and in original packaging with tags intact.
  • How to Request an Exchange: Email return@sosamartin.com with the subject "Exchange" and include details such as size, color, or style.
  • Exchange Process: If the requested item is of a different value, please return the original product for a refund and place a new order. We will provide return instructions via email.

Refund Policy

  • Refund Notification: You will be notified via email once your return is processed and accepted.
  • Processing Time: Refunds are issued promptly, but please allow up to 10 business days for banks to reflect the transaction.
  • Customer Support: If you require further assistance, please contact our dedicated support team—we’re here to help!

At SOSA MARTIN, we prioritize your satisfaction and appreciate your trust in our brand. For any inquiries, feel free to reach out to our team at support@sosamartin.com.

International Orders – What You Need to Know

We aim to provide a seamless shopping experience for our international customers. Please review the following important details regarding your order:

  • Processing & Delivery: Orders are typically dispatched within 1–2 business days, with delivery times stated in business days.
  • Free Shipping: Enjoy FREE shipping on orders over ZAR 5,050 to South Africa and £200 to the United Kingdom.
  • Courier Delays: While we strive for timely deliveries, occasional delays may occur due to courier service disruptions, especially during peak periods. Unfortunately, these are beyond our control, but our estimated delivery times remain highly reliable.
  • Taxes & Duties: No additional taxes are calculated at checkout for South Africa and the UK. However, some countries may impose import duties if an order exceeds a certain value. These fees are government-imposed and beyond our control, and the customer is responsible for any such charges.
  • Unclaimed/Refused Parcels: If a parcel is not claimed or refused by the recipient, the courier will attempt re-delivery. If unsuccessful, the parcel may be abandoned or destroyed by authorities, and no refunds will be issued. If we can return the parcel, the return shipping cost will be deducted from the refund.